This page describes how to use Alerts management features in Axiodis and corresponding key points.
Goals
Alerts management allows the system to define and send alerts (e-mail alerts, SMS, ...) to inform and prevent final users and / or customers about execution of different events and process which could require a specific monitoring as for instance :
- Sending an alert for the final customer to confirm the order integration in Axiodis
- Sending an alert for the final customer to confirm the planned date / time of a delivery
- Sending an alert for the final customer to confirm the date / time of approach of a delivery
- Sending an alert for the final customer to confirm the real date / time of a delivery
- Sending an alert about a status update for an order
- ...
Sending SMS alerts needs to have dedicated API with a phone operator.
Data and constraints
For reminder, the diagram belows show links and relations betweens objects about alerts :
- Logistics sites → Business contacts : Business contacts can be linked to logistics sites (0 to n contacts for each logistics site)
- Business contacts → Alerts : Alerts can be linked to business contacts (0 to n alerts for each contact)
Alerts can be defined in "Data and Constraints" module, "Alerts" screen :
The grid propose all alerts defined in the system with :
- Description of the alert : validity period, alert type, content, options, ...
- Triggers to execute the alert
Description
Alerts can be defined with following attributes :
- Validity period
N° | Attribute | Description |
|---|---|---|
| 1 | Automatic process | Define if the alert has to be sent in a manual or automatic way |
| 2 | Beginning / End | Define the period of validity to send the alert in an automatic way |
- Alert type & Sending frequence
N° | Attribute | Description |
|---|---|---|
| 1 | Type | Define the alert type to send :
|
| 2 | Active | Define if the alert type is active or not :
|
| 3 | Sending frequence | Define the frequence to send the alert in a an automatic way :
|
| 4 | Exclude the alerts on routes whose scheduled departure is beyond | Define an option to exclude alerts sending for routes in the past it means routes whose departure date / hour is higher than defined values |
| 5 | Exclude the alerts on sites whose scheduled date is below | Define an option to exclude alerts sending for routes sequences (sites visits) in the past it means sequences whose beginning date / hour is higher than defined values |
- Alert Content (Mail / SMS)
Triggers
Triggers allow to define when notifications have to be displayed on devices for Axiomobil for the drivers :
- Sequence
- Transport operation
TODO :
- Link with Business Contacts
- Link with Logistics Sites
Alerts can be defined in "Data and Constraints" module, "Alerts" screen :
Cockpits display
Alerts options are available in different cockpits (planning, execution management) by displaying view "Alerts" in menu "Perspectives / Windows" :
In progress. Coming soon...