This page describes how to use Alerts management features in Axiodis and corresponding key points.
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Alerts management allows the system to define and send alerts (e-mail alerts, SMS, ...) to inform and prevent final users and/or customers about the execution of different events and process which could require a specific monitoring as for instance :
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Alerts status can be defined in the "Administration" module", menu "General / Status / Alerts notifications status" screen :
A workflow is dedicated for alerts status and each status can be highlighted with a customized color in the different cockpits (planning module, execution management module).
Data and constraints
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For a reminder, the diagram belows show below shows links and relations betweens between objects about alerts :
- Logistics sites → Business contacts: Business contacts can be linked to logistics sites (0 to n contacts for each logistics site)
- Business contacts → Alerts Alerts: Alerts can be linked to business contacts (0 to n alerts for each contact)
Alerts can be defined in the "Data and Constraints" module, "Alerts / Alerts" screen :
The grid propose proposes all alerts defined in the system with :
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Alerts can be defined with the following attributes :
- Validity period
Attribute | Description |
|---|---|
| Automatic process | Define if the alert has to be sent in a manual or automatic way |
| Beginning / End | Define the period of validity to send the alert in an automatic way |
- Alert type & Sending frequencefrequency
Attribute | Description |
|---|---|
| Type | Define the alert type to send :
Note: if both alerts type are active, it is possible to define the order to send alerts (first e-mail then smsSMS, first sms SMS then e-mail, ...) |
| Active | Define if the alert type is active or not :
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| Sending frequencefrequency | Define the frequence frequency to send the alert in a an an automatic way :
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| Exclude the alerts on routes whose scheduled departure is beyond | Define an option to exclude alerts sending for routes in the past (it means routes whose departure date/hour is higher than defined values) |
| Exclude the alerts on sites whose scheduled date is below | Define an option to exclude alerts sending for routes sequences (sites visits) in the past (it means sequences whose beginning date/hour of visit (delivery/collection) is higher than defined values) |
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Attribute | Description | Applicable on Mail alert | Applicable on SMS alert |
|---|---|---|---|
| Transmitter email / SMS | Define the e-mail transmitter to use for the alert for the first message and the next messages (1) | Yes | No |
| Transmitter name | Define the name transmitter to use and display for the alert for the first message and the next messages (1) | Yes | No |
| Carbon copy (Cc) | Define the e-mails adress address to use and put in carbon copy (Cc) of the e-mail for the alert for the first message and the next messages (1) | Yes | No |
| Blind carbon copy (Bcc) | Define the e-mails adress address to use and put in Blind carbon copy (Bcc) of the e-mail for the alert for the first message and the next messages (1) | Yes | No |
| Subject | Define the subject e-mail to use for the alert for the first message and the next messages (1) | Yes | No |
| Header | Define the header e-mail to use and display for the alert for the first message and the next messages (1) | Yes | Yes |
| Body | Define the body e-mail to use and display for the alert for the first message and the next messages (1) | Yes | Yes |
| Footer | Define the footer e-mail to use and display for the alert for the first message and the next messages (1) | Yes | Yes |
| Parameters | Define the parameters to use and display in the e-mail content for the alert for the first message and the next messages (1) (2) | Yes | Yes |
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(1) First message / next messages : Define some rules management about messages content to send in case of several alerts can be sent to a final customer and based on the following rules :
(2) Content alert Parameters
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- Send an alert : Send manually an alert for the route, sequence or operation depending of the selected object by selecting the alert to send in the popup
- Block sending alert : Block the sending alert for the route, sequence or operation depending of the selected object
- Allow sending alert : Allows the sending alert for the route, sequence or operation depending of the selected object
